MBS.ca orders shipped to your home can be returned within 30 business days from the date of the online purchase, via Canada Post or in person to the Birkenstock Naturino location for a full refund, exchange or a store credit note.
When shipping the item back via Canada Post or courier the item must be unworn, in the original shoe box with a copy of your invoice. Shoe box must be enclosed in a protective shipping carton. If return specifications are not met, we will not be able to properly process your return. We will not be held responsible for the loss or damage of returned shipments, so we suggest you package your return with the correct protective shipping box and include Canada Post or courier shipping insurance.
Mybirkenstockshop.ca does not incur the cost of return shipping and any original shipping charges will not be reimbursed.
We recommend trying your new Birkenstocks first on a carpeted surface to make sure they fit perfectly as we do not accept returned shoes that show signs of wear including scuffs, creases, stains (footbed) and soil. Damaged items will be returned to the client at their expense.
In the event of a defective item, return must be first requested by email with an explanation and one or several pictures must be attached to process the refund or exchange quickly.